Terms of Service

1. Autozono Terms of Service Acceptance

These Terms of Service apply to your access to and use of www.autozono.com and any related shopping, account, checkout, order tracking, customer support, and website features provided by Autozono.

By using this website, placing an order, creating an account, submitting information, or contacting customer support, you agree to follow these Terms of Service. If you do not agree with these terms, please do not use the website or place an order.

2. Online Store Use

Autozono is an online store offering automotive tools, car accessories, garage essentials, tire repair products, cleaning supplies, emergency accessories, and practical DIY auto care products. You may use the website only for lawful personal or business shopping purposes.

You agree not to misuse the website, interfere with website operation, attempt unauthorized access, submit false information, or use the website in a way that may harm Autozono, other customers, payment providers, shipping providers, or website systems.

3. Customer Accounts

Some website features may allow you to create or use a customer account. You are responsible for keeping your account information accurate and protecting your login details.

• You should provide accurate account, billing, shipping, and contact information.
• You are responsible for activity that occurs through your account.
• You should not share your password or account access with unauthorized users.
• You should contact us if you believe your account or order information has been misused.

4. Products, Descriptions, and Availability

Autozono aims to provide clear product information, images, specifications, pricing, and availability details. However, product descriptions, images, packaging, colors, sizes, accessories, and availability may vary or change over time.

We may update, correct, replace, discontinue, or limit products at any time. Product availability is not guaranteed until an order is accepted and processed.

Customers should review product details carefully before placing an order. If you have questions about a product, compatibility, usage, size, or included accessories, please contact customer support before purchase.

5. Orders, Pricing, and Payments

When you place an order, you agree that the information you provide is accurate and that you are authorized to use the selected payment method. Autozono may review, cancel, refuse, or limit an order when necessary to address payment issues, inventory issues, suspected fraud, pricing errors, shipping restrictions, or other operational concerns.

Pricing and Errors

We try to display accurate prices and product information. If a pricing, product, availability, or checkout error occurs, we may correct the error, cancel the affected order, or contact you for instructions before processing.

Payment Processing

Payments may be processed by third-party payment providers used at checkout. Autozono does not ask customers to send payment card numbers, security codes, payment passwords, or other highly sensitive payment information through email, chat, or contact forms.

Order Confirmation

An order confirmation email means we received your order request. It does not guarantee final acceptance if payment, inventory, verification, shipping, or fraud prevention issues arise.

6. Shipping and Delivery

Shipping and delivery times are estimates and may vary based on product availability, destination, carrier performance, customs review, weather, holidays, address accuracy, and other factors outside our direct control.

• Customers are responsible for providing a complete and accurate shipping address.
• Delivery estimates do not guarantee a specific delivery date unless clearly stated.
• Tracking information may be provided when available from the carrier or fulfillment service.
• Additional verification may be required for some orders before shipment.

For order-related delivery updates, customers may use the Order Tracking page or contact Autozono support.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are handled according to our posted return and refund policies. Eligibility may depend on product condition, time since delivery, proof of purchase, product category, packaging, usage, and other policy requirements.

Before returning a product, customers should review the applicable policy page and contact support if instructions are unclear. Products returned without proper information may take longer to review.

You can review additional information on the Return and Exchange Policy page.

8. Product Use and Safety

Automotive tools, car accessories, tire repair products, garage essentials, and DIY auto care products should be used responsibly and according to product instructions, warnings, vehicle requirements, and general safety practices.

• Always read product instructions, warnings, labels, and safety information before use.
• Check vehicle compatibility and product requirements before installation or operation.
• Use appropriate safety equipment and follow applicable laws and safety standards.
• Professional assistance may be appropriate for repairs, installation, lifting, electrical work, or safety-critical vehicle tasks.

Autozono product information is provided for shopping and general product understanding. It should not be treated as professional mechanical, safety, legal, or technical advice.

9. Promotions, Discounts, and Coupons

Autozono may offer promotions, discounts, coupon codes, limited-time offers, or special pricing. These offers may be subject to specific terms, expiration dates, product exclusions, order minimums, usage limits, or availability restrictions.

Promotions may not be combined unless clearly stated. We may modify, suspend, or cancel promotions when necessary due to errors, misuse, technical issues, or business changes.

10. Reviews, Feedback, and User Content

If the website allows product reviews, comments, messages, ratings, or other customer content, you agree to submit accurate, lawful, and respectful information. You should not submit content that is false, misleading, abusive, illegal, infringing, spam-like, or unrelated to the product or service.

By submitting content to Autozono, you allow us to use, display, moderate, edit, or remove that content as needed to operate the website, improve products, provide customer support, or maintain a safe shopping environment.

11. Prohibited Website Use

You agree not to use the website for activities that may harm Autozono, customers, service providers, or website systems.

• Do not attempt unauthorized access to accounts, checkout systems, payment systems, or website infrastructure.
• Do not submit false, fraudulent, misleading, or unauthorized order information.
• Do not interfere with website security, performance, availability, or normal operation.
• Do not copy, scrape, reproduce, or misuse website content in a way that violates these terms or applicable law.
• Do not use the website for spam, malware, phishing, fraud, or other harmful activity.

12. Third-Party Services and Links

The website may include links or integrations with third-party services, such as payment processors, shipping carriers, analytics tools, advertising platforms, social platforms, or customer support tools. These third parties may have their own terms, privacy policies, and service rules.

Autozono is not responsible for the content, policies, or practices of third-party websites or services that we do not control. Customers should review third-party terms and privacy information when using those services.

13. Intellectual Property

The website design, page layouts, text, graphics, product presentation, logos, images, icons, code, and other website materials may be protected by intellectual property rights. You may use the website for normal shopping purposes, but you may not copy, reproduce, modify, distribute, or exploit website content without permission unless allowed by applicable law.

14. Disclaimers

Autozono provides the website, product information, and online shopping features on an “as available” basis. We work to keep the website accurate and functional, but we do not guarantee that the website will always be error-free, uninterrupted, fully secure, or available at all times.

Product information, images, prices, availability, and website content may be updated or corrected when needed. Customers should review product instructions, manufacturer information, and vehicle requirements before using automotive products.

15. Limitation of Liability

To the fullest extent permitted by applicable law, Autozono will not be liable for indirect, incidental, special, consequential, punitive, or similar damages arising from website use, product use, order delays, third-party services, account misuse, technical issues, or inability to use the website.

Nothing in these Terms of Service is intended to limit rights or remedies that cannot be limited under applicable law.

16. Changes to These Terms

Autozono may update these Terms of Service from time to time to reflect changes in our website, services, business practices, technology, policies, or legal requirements. When updates are made, the effective date near the top of this page may be revised.

Continued use of the website after updated terms are posted means you acknowledge the updated Terms of Service.

19. Contact Autozono About These Terms

If you have questions about these Terms of Service, order rules, website use, returns, refunds, product information, or customer support, you can contact Autozono customer support.