Refund and Returns Policy

1. Autozono Refund and Returns Policy Overview

Autozono wants customers to shop with confidence. If your order arrives damaged, defective, incorrect, or does not meet the return requirements described on this page, our support team will review your request and help you with the next step.

Eligible items may be returned within 30 days from the delivery date. Items should generally be unused, clean, complete, and in original packaging whenever possible.

2. Return Eligibility

To qualify for a return, the product and order normally need to meet the following conditions:

• The return request is submitted within 30 days from the delivery date.
• The item is unused, clean, and in resalable condition unless it arrived damaged or defective.
• The item includes original packaging, accessories, manuals, labels, and parts whenever reasonably possible.
• You can provide the order number, checkout email, product name, and reason for the return.
• For damaged, defective, or incorrect items, photos or short videos may be required to help us review the issue.

Autozono may refuse a return if the item is used, installed, damaged after delivery, missing parts, returned outside the return window, or returned without prior approval.

3. Non-Returnable Items

Some items may not be eligible for return due to product condition, safety concerns, installation status, or special order rules.

• Items that have been installed, modified, misused, damaged, or heavily worn after delivery.
• Products missing original parts, accessories, manuals, labels, or packaging.
• Clearance items, final-sale items, custom items, or items clearly marked as non-returnable.
• Products returned after the 30-day return window.
• Gift cards, downloadable items, digital items, or non-physical products if offered.

If you are unsure whether your product can be returned, please contact us before shipping anything back.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, missing parts, or different from what you ordered, contact us as soon as possible. Please include your order number, checkout email, product name, and clear photos of the issue.

• For shipping damage, include photos of the outer package and the damaged product.
• For defective items, include photos or a short video showing the issue.
• For incorrect items, include photos of the product received, product label, and packaging.

After review, Autozono may offer a replacement, exchange, partial refund, full refund, or other reasonable solution based on the order details and product condition.

5. How to Request a Return

To request a return, please follow these steps before shipping the item back.

6. Refund Processing

Once an approved return is received and inspected, Autozono will notify you whether the refund is approved or rejected. Approved refunds are generally issued to the original payment method used at checkout.

• Refund processing time may vary depending on your bank, card issuer, or payment provider.
• Original shipping charges may be non-refundable unless the return is due to our error, a damaged item, a defective item, or an incorrect item.
• If only part of an order is returned, the refund will normally apply only to the eligible returned item.
• If an item is returned used, incomplete, damaged after delivery, or outside policy requirements, a refund may be reduced or declined.

If your refund has been approved but has not appeared after a reasonable processing period, please check with your payment provider first, then contact Autozono support for assistance.

7. Exchanges

Exchanges may be available for eligible items when the product arrives damaged, defective, incorrect, or when a replacement is approved by customer support.

If the requested replacement is unavailable, Autozono may offer a refund or another reasonable solution. In some cases, the fastest option may be to return the item for a refund and place a new order.

8. Return Shipping Costs

Return shipping responsibility depends on the reason for the return and the result of our review.

• If the return is due to a damaged, defective, incorrect, or missing item caused by our error, Autozono may cover or assist with reasonable return shipping costs.
• If the return is requested for personal reasons, such as change of mind or ordering the wrong item, the customer may be responsible for return shipping costs.
• We recommend using a trackable shipping service for approved returns, especially for higher-value items.
• Autozono is not responsible for return packages lost in transit when the customer chooses the return shipping method.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible. We will do our best to help if the order has not yet been processed, packed, or shipped.

• Orders that have already shipped usually cannot be canceled directly.
• If the order has shipped, it may need to follow the normal return process after delivery.
• If payment has already been processed, approved cancellation refunds are issued to the original payment method.

12. Contact Autozono About Returns and Refunds

If you have questions about this Refund and Returns Policy, need help with a damaged product, or want to request a return, please contact Autozono customer support.