How to Place an Order

1. Autozono Order Guide Overview

Autozono is an online store for automotive tools, car accessories, garage essentials, tire repair products, cleaning supplies, emergency accessories, and practical DIY auto care products. Placing an order is simple: choose the product you need, review the product details, add it to your cart, enter your shipping information, select the available checkout options, and complete payment.

Before placing an order, please review the product name, product photos, specifications, size information, included accessories, compatibility notes, quantity, color, and any product options shown on the product page. If you are unsure whether a product is right for your vehicle or repair task, contact Autozono customer support before checkout.

2. How to Place an Order on Autozono

Follow the order steps below to complete your purchase. These steps are written for customers shopping on www.autozono.com.

1

Browse and Select

Browse Autozono product categories or use search to find automotive tools, car accessories, repair tools, cleaning supplies, or garage essentials. Open the product page and review the photos, description, specifications, product options, and availability before choosing.

2

Add to Cart

Select the product option, quantity, color, size, or variation when applicable. Then click “Add to Cart.” You can continue shopping or open the cart to review the products, quantities, and estimated order subtotal before checkout.

3

Enter Checkout Information

Enter your name, email address, phone number when required, billing address, and shipping address. Make sure the street address, apartment or unit number, city, state, ZIP code, and email are accurate before payment.

4

Confirm Order

Review your product details, order subtotal, shipping cost, taxes if shown, total amount, shipping address, and payment method. Complete payment only after confirming that all order information is correct.

3. What to Check Before Checkout

A careful review before checkout helps reduce address errors, product mistakes, delivery delays, and support requests. Before placing an order, check the following details:

• Product details: Confirm the product name, specifications, size, color, included parts, and product photos.
• Quantity: Make sure the cart quantity matches what you want to purchase.
• Shipping address: Check the complete street address, apartment or unit number, city, state, and ZIP code.
• Email address: Use an email address you can access so you can receive order confirmation and tracking updates.
• Order total: Review the product subtotal, shipping fee, discount, tax if shown, and final total before payment.

4. Shipping Costs During Checkout

For U.S. domestic orders, Autozono uses a simple shipping cost rule. Orders with an eligible merchandise subtotal under $100 are charged a flat $10 shipping fee. Orders with an eligible merchandise subtotal of $100 or more qualify for free shipping.

Shipping costs are normally shown during checkout before payment is completed. The final shipping cost shown at checkout is the shipping cost that applies to your order.

If a coupon, discount, product removal, or order adjustment lowers the eligible merchandise subtotal below $100, the $10 shipping fee may apply. Taxes, shipping fees, and non-product charges may not count toward the free shipping threshold unless checkout clearly shows otherwise.

5. Payment and Checkout Security

Available payment methods may vary depending on checkout settings and customer location. Use only the payment methods displayed on the checkout page. Payment information may be processed by third-party payment providers used at checkout.

Autozono does not ask customers to send full payment card numbers, security codes, passwords, or highly sensitive payment information through email, contact forms, or customer support messages.

6. After You Place an Order

After payment is completed, Autozono may send an order confirmation email to the checkout email address. The order may then be reviewed, prepared, packed, and processed for shipment. Tracking information may not be available immediately after placing the order.

If you do not receive an order confirmation email, check your spam, junk, or promotions folder first. If you still cannot find it, contact Autozono support with your checkout email, customer name, and approximate order time.

7. Tracking Your Order

When tracking information becomes available, you may receive tracking details by email or view order progress through the Autozono Order Tracking page. Carrier tracking may take time to update after a shipping label is created.

If tracking has not updated for an unusual period, check the carrier tracking page first, then contact Autozono support with your order number and tracking number.

8. Order Changes, Address Changes, and Cancellations

If you need to change or cancel an order, contact Autozono as soon as possible. We will do our best to help if the order has not yet been processed, packed, or shipped.

• If the order has not been processed, a change or cancellation may be possible.
• If the order has already shipped, address changes may depend on the carrier and cannot always be guaranteed.
• If the order has already shipped, cancellation may no longer be possible and the order may need to follow the return process after delivery.
• For damaged, defective, incorrect, or missing items, contact support with clear photos or a short video when possible.

11. Contact Autozono Support

If you need help placing an order, choosing a product, checking shipping costs, updating an address, tracking an order, or asking a checkout question, please contact Autozono customer support.