Refund Policy & Instructions
Clear, transparent, and customer-friendly refund process for your peace of mind
Autozono Refund Policy
Policy Overview
At Autozono, we stand behind the quality of our automotive tools and accessories. If you're not completely satisfied with your purchase, we're here to help with a straightforward refund process.
Customer Satisfaction Guarantee: We want you to be completely happy with your Autozono purchase. If any product doesn't meet your expectations, we'll work with you to find a solution - whether that's a replacement, exchange, or refund.
Our refund policy is designed to be:
- Transparent: Clear terms with no hidden conditions
- Fair: Reasonable timeframes and conditions
- Customer-Friendly: Simple process with multiple contact options
- Fast: Quick processing once we receive your return
Refund Eligibility
To be eligible for a refund, your item must meet the following criteria:
Qualifying Conditions:
- Item is in original condition with all tags and packaging
- Return request is made within 30 days of delivery
- Proof of purchase is provided (order number or receipt)
- Item is not on our non-returnable list (see exceptions)
Non-Returnable Items: For safety and hygiene reasons, the following items cannot be returned unless defective:
- Opened chemical products (cleaners, lubricants, etc.)
- Personal protective equipment that has been used
- Custom or special-order items
- Software or digital products with activated licenses
Regional Variations
Our refund policy applies consistently across the US and EU, with minor regional variations:
| Region | Return Window | Return Shipping | Special Conditions |
|---|---|---|---|
| United States | 30 days | Customer pays (free for defective items) | Original payment method refund |
| European Union | 30 days | Customer pays (free for defective items) | 14-day right of withdrawal applies |
| United Kingdom | 30 days | Customer pays (free for defective items) | Original payment method refund |
Refund Process
Follow these simple steps to request a refund:
Log into your Autozono account and go to "Order History" to initiate a return. Alternatively, contact our customer service team with your order number.
We'll email you a return authorization and shipping label if applicable. For defective items, we provide a prepaid return label.
Pack the item securely in its original packaging with all accessories. Include the return form and attach the shipping label.
Once we receive and inspect your return, we'll notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method. You'll receive a confirmation email.
Pro Tip: Take photos of the product and packaging before shipping your return. This helps resolve any potential issues with the condition of returned items.
Refund Timeline
Here's what to expect after you initiate a return:
| Stage | Timeframe | Status | What Happens |
|---|---|---|---|
| Return Request | Day 1 | Pending | You submit return request through your account |
| Authorization | 1-2 days | Approved | We review and approve your return request |
| Return Shipping | 3-7 days | In Transit | You ship the item back to us |
| Processing | 2-3 days | Processing | We inspect the returned item |
| Refund Initiated | 1 day | Completed | We process your refund to payment method |
| Refund Received | 3-10 days | Completed | Refund appears on your statement (varies by bank) |
Note: The time it takes for your refund to appear in your account depends on your payment provider's processing time. Credit card refunds typically take 5-10 business days to show on your statement.
Policy Exceptions
While our refund policy is designed to be customer-friendly, there are some exceptions and special cases:
Defective or Damaged Items
If you receive a defective or damaged item, we'll cover return shipping and expedite your refund or replacement. Please contact us within 7 days of delivery for defective items.
International Returns
For international returns outside the US and EU, customers are responsible for return shipping costs and any applicable customs duties or taxes.
Final Sale Items
Items marked as "Final Sale" are not eligible for return or refund unless defective.
Partial Refunds
In some cases, we may issue partial refunds:
- Item is returned without original packaging or accessories
- Item shows signs of use beyond inspection
- Only part of a bundle is returned
Frequently Asked Questions
How long does it take to receive my refund?
Once we receive and process your return, refunds are typically issued within 5-7 business days. It may take additional time for the refund to appear on your credit card statement, depending on your bank's processing time.
What if I received the wrong item?
If you received the wrong item, contact us immediately. We'll provide a prepaid return label and expedite shipping of the correct item to you.
Can I exchange an item instead of getting a refund?
Yes! We're happy to process exchanges for items of equal value. You can request an exchange during the return process.
What if my return is past the 30-day window?
Returns submitted after 30 days may be accepted at our discretion, possibly with a restocking fee. Contact our customer service team to discuss options.
Do you refund original shipping costs?
Original shipping costs are non-refundable unless the return is due to our error (wrong item shipped, defective product, etc.).