Frequently Asked Questions

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay. For business customers, we also offer purchase orders and wire transfer options.

Yes, we take security seriously. All payment information is encrypted using SSL technology and processed through PCI-compliant payment gateways. We never store your full credit card details on our servers.

You can modify or cancel your order within 1 hour of placing it by contacting our customer service team. After that time, orders enter our fulfillment process and cannot be changed. If you need to make changes after this window, please contact us as soon as possible and we'll do our best to accommodate your request.

Shipping times vary based on your location and selected shipping method:

• Standard Shipping: 5-7 business days
• Expedited Shipping: 2-3 business days
• Express Shipping: 1-2 business days

Orders placed before 2 PM EST are processed the same day. Delivery times may be longer during peak seasons or for remote locations.

Yes, we ship to over 50 countries worldwide. International shipping costs and delivery times vary by location. Additional customs fees, taxes, or import duties may apply and are the responsibility of the customer.

Once your order ships, you'll receive a confirmation email with a tracking number and link. You can also track your order by logging into your Autozono account and visiting the "Order History" section.

We offer a 30-day return policy for most items in original condition with packaging. Some items have specific return conditions:

• Opened chemicals: Non-returnable for safety reasons
• Used personal protective equipment: Non-returnable
• Custom orders: Non-returnable unless defective

Return shipping is free for defective items. For other returns, customers are responsible for return shipping costs.

Once we receive your return, refunds are typically processed within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method:

• Credit cards: 5-10 business days
• PayPal: 3-5 business days
• Bank transfers: 7-14 business days